Need Assistance?

Use this form to submit:

• a request for service (for example a pothole, missed waste collection, fallen tree, parking infraction, or other matter relating to municipal services);
  
• a general inquiry, opinion or feedback, comment, or interest in a municipal program, service, or process; or,
  
• a suggestion or idea to improve services, programs, or processes. 

Use this link to reach the Infrastructure Department (Waste collection, drainage, lawn repair, road complaint, pothole, sidewalk, or any topics relating to Infrastructure Department).

If you want to make a Formal Complaint, please visit our Formal Complaints webpage.

If your issue requires immediate attention outside our office hours (8:30 am and 4:30pm, Monday to Friday), please call 613-443-3066, extension 8, to reach an on-call Public Safety and Enforcement officer.